Experts Share Best Practices For Embracing The New Era Of Flexible Work

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Chair of the Month

Dr. Gleb Tsipursky
Dr. Gleb Tsipursky
Dr. Gleb Tsipursky helps tech and finance industry executives seize competitive advantage in hybrid work by driving employee retention, collaboration, and innovation through behavioral science as the CEO of the future-of-work consultancy Disaster Avoidance Experts, and authored the best-seller Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage. His expertise comes from over 20 years of consulting for Fortune 500 companies from Aflac to Xerox and over 15 years in academia as a cognitive scientist at UNC-Chapel Hill and Ohio State.

Dr. Gleb Tsipursky spoke with three workplace leaders about their experience leading the flexible work environment and what the future of the workplace looks like. 

  • Flexible work arrangements offer employees increased control over their schedules, leading to improved work-life balance, reduced burnout, and enhanced mental wellness.
  • Enhanced and intentional communication in flexible work environments leads to better team cohesion, innovation, and alignment of goals, while posing challenges related to maintaining engagement and reducing feelings of isolation.
  • Successful implementation of flexible work requires adaptive leadership, thoughtful policy-making to ensure equity across different roles, and innovative strategies to foster a sense of community and belonging within remote teams.

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The way in which people conduct flexible work is reshaping how organizations approach employee wellbeing, productivity, and engagement.

Insights from Valerie Garrett, VP & Director of Design at Fifth Third Bank, Rosemary R. Sheehan, Former CHRO at Mass General Brigham Hospital, and Dr. Gale LaRoche, Senior Human Resources Consultant at ADK Consulting & Executive Search offer a comprehensive view of this transformation. Their collective experiences highlight both the opportunities and challenges that flexible work presents in today’s corporate world.

Unveiling the Benefits: A Holistic View

The concept of flexible work has transcended being a mere trend and is now a pivotal element in modern organizational strategies. Sheehan and Garrett focus on the improved work-life balance that flexible work offers, a critical factor in today’s fast-paced and often high-stress business environment.

This balance isn’t just about having more time for personal pursuits; it’s about giving employees control over their schedules, empowering them to work at times when they are most productive and balanced. This empowerment leads to reduced burnout and a more sustainable work model.

Furthermore, they emphasize mental wellness as a direct benefit of this balance. Mental wellness in the workplace goes beyond avoiding stress; it’s about cultivating an environment where employees feel valued, understood, and supported.

Getting this aspect of flexible work right can lead to improved overall job satisfaction, reduced absenteeism, and a more engaged and motivated workforce.

Garrett highlights another key benefit: enhanced communication between leaders and team members. 

Flexible work arrangements necessitate and foster open and frequent communication, breaking down traditional hierarchical barriers. This improvement in communication can lead to better understanding and alignment of goals, increased innovation, and a more cohesive team dynamic.

In a flexible work environment, communication often becomes more intentional, with an emphasis on clarity and purpose. This shift can lead to more effective team collaboration, as assumptions and misunderstandings are minimized, and everyone is aligned on objectives and expectations.

Dr. LaRoche adds a practical perspective, focusing on the tangible benefits of reduced commuting. This aspect of flexible work is not just about saving time that would otherwise be spent traveling to and from the workplace. It encompasses a significant financial saving for employees, who spend less on fuel, public transportation, and vehicle maintenance.

This financial aspect can have a substantial impact on an employee’s disposable income and overall quality of life.

Beyond the financial savings, LaRoche points out the reduction in stress and anxiety associated with commuting. Long commutes, especially in high-traffic areas, are often a source of daily frustration and can lead to chronic stress and associated health issues.

Long commutes, especially in high-traffic areas, are often a source of daily frustration and can lead to chronic stress and associated health issues.

By eliminating or reducing the commute, flexible work can contribute significantly to an employee’s physical and mental health.

A critical, though sometimes overlooked, benefit that LaRoche identifies is the goodwill and positive sentiment generated towards employers who offer flexible work arrangements. When employees feel that their company cares about their wellbeing and respects their time, it fosters a sense of loyalty and appreciation. This sentiment can lead to higher employee retention rates, a willingness to go above and beyond in their roles, and a positive workplace culture.

Addressing the Challenges: Diverse Perspectives

The journey toward embracing flexible work, while laden with benefits, presents a complex array of challenges. Sheehan’s insights into the intricacies of managing hybrid teams highlight a significant challenge in the flexible work paradigm.

The crux of this challenge lies in coordinating between those who work remotely and those who must work in the workplace. Ensuring that both sets of employees feel equally involved and valued requires a delicate balance.

Teams must be managed in such a way that physical distance does not translate into professional distance.

Teams must be managed in such a way that physical distance does not translate into professional distance.

Moreover, Sheehan emphasizes the importance of making office time meaningful. In a flexible work environment, the purpose of coming to the office shifts from routine work to more collaborative and interactive activities.

This shift necessitates a rethinking of office space as a place for innovation, team-building, and problem-solving, rather than merely a location for individual work.

Garrett underscores the pivotal role of leadership and communication in the successful implementation of flexible work arrangements. Leaders must not only adapt to managing teams that are not physically present but also need to cultivate a culture of trust and accountability.

This situation calls for a new set of leadership skills focused on remote team management, empathy and effective digital communication.

In addition, communication in a flexible work environment becomes more critical than ever. Clear, concise and frequent communication can bridge the gap caused by physical distance, ensuring that all team members are aligned with the organization’s goals and objectives. This approach requires an intentional effort to stay connected, using various communication tools and strategies to foster a sense of community and shared purpose.

LaRoche highlights the challenge of fairness in flexible work arrangements. In roles that cannot accommodate remote work, such as operational tasks or customer-facing positions, there is a risk of creating a perceived divide within the workforce.

Addressing this issue requires thoughtful policy-making that acknowledges and compensates for these differences in a manner that is perceived as equitable.

Isolation is another significant challenge in a remote work setting. The lack of face-to-face interaction can lead to feelings of loneliness and detachment from the organization. This isolation can affect an employee’s engagement and productivity, and over time, it can impact team cohesion and organizational culture. Creating opportunities for in-person interactions, virtual team-building activities, and fostering a strong online community can mitigate these effects.

The lack of face-to-face interaction can lead to feelings of loneliness and detachment from the organization.

LaRoche also points out the difficulty in building solid work relationships in a remote environment. The spontaneous interactions and informal conversations that occur in an office setting play a crucial role in relationship-building.

In a remote setting, these interactions need to be consciously recreated through virtual coffee breaks, informal check-ins, and online social events.

Additionally, the challenge of creating a sense of belonging and camaraderie in a remote team calls for innovative team engagement strategies. These might include regular team retreats, collaborative online projects, or team-based challenges that can help in building a sense of unity and shared purpose.

Crafting Solutions: Leadership, Communication and Culture

The task of effectively implementing flexible work arrangements requires a nuanced approach that addresses the various challenges highlighted by these leaders.

Sheehan focused on empowering leaders to craft team-specific strategies. This approach recognizes that each team has its unique dynamics, challenges and needs.

By enabling leaders to tailor their management style and strategies to their specific team, the organization ensures that flexibility does not come at the cost of productivity or team cohesion. This might involve training leaders in remote management techniques, providing them with tools to track and measure team productivity, or encouraging them to experiment with different communication and collaboration tools to see what works best for their team.

Garrett underscores the importance of leadership development in fostering a culture where flexibility and productivity coexist.

This focus on leadership development is crucial in ensuring that managers are equipped to handle the complexities of a flexible work environment. Training programs might include modules on effective remote communication, building trust in a virtual environment, conflict resolution from a distance, and methods to motivate and engage remote teams.

By investing in their leaders, Fifth Third Bank is creating a cadre of professionals who can navigate the challenges of flexible work while maintaining a high-performance culture.

LaRoche brings attention to the perception of unfairness that can arise in flexible work arrangements. To address this, LaRoche advocates for compensatory measures for those who cannot work remotely. This could include covering commuting costs, providing on-site amenities like gyms or relaxation areas, or even offering additional paid time off or flexible scheduling for in-office staff.

These measures can help balance the scales and demonstrate the organization’s commitment to fairness and employee wellbeing.

All three leaders emphasize the critical role of clear communication in the success of flexible work arrangements.

Effective communication becomes the glue that holds teams together in the absence of physical proximity. This might involve regular team meetings, one-on-one check-ins and open forums for feedback and discussion. The use of collaborative tools and platforms can facilitate this ongoing communication.

In addition to digital communication, they also highlighted the importance of opportunities for in-person interaction. Regular in-person meetings, retreats or team-building activities can strengthen relationships and foster a sense of belonging and team identity.

These interactions are crucial in building a strong organizational culture and ensuring that remote or hybrid team members feel connected to the larger organization.

Leveraging Resources: Internal and External Synergies

The effective implementation of flexible work arrangements involves strategic resource utilization, blending internal strengths with external expertise.

Sheehan and Garrett emphasize the development of internal leadership capabilities. They actively engage in nurturing the skills of their existing staff to lead in a flexible work environment.

This approach includes organizing leadership workshops, mentorship programs, and training sessions on managing remote teams. By investing in their leaders, Sheehan and Garrett ensure a robust foundation for flexible work, rooted in the company’s culture and values.

Both Sheehan and Garrett also recognize the importance of external expertise in enriching their internal efforts. They actively seek out consultants specializing in remote work strategies and technology solutions, as well as experts in organizational psychology. These external resources bring in fresh perspectives and specialized knowledge, enhancing the internal capabilities at Mass General Brigham and Fifth Third Bank.

Dr. Gale LaRoche of ADK Consulting advocates for a mix of internal management and external consultation, particularly relevant for organizations with varying resource levels. She focuses on maximizing the potential of existing staff while filling gaps with external support. This might involve collaborating with HR consultants for policy development, technology experts for remote collaboration tools, or wellness professionals for employee wellbeing initiatives.

LaRoche’s approach highlights the importance of external partnerships in providing expertise and support necessary for a successful transition to a flexible work environment.

Having served as an external consultant for over two dozen organizations in helping them figure out their hybrid work models, I applaud the efforts of internal experts. They work tirelessly to use evidence to implement effective hybrid strategies.

However, they often lack access to the best practices of other organizations, frequently resulting in choosing suboptimal paths and making the same mistakes that plenty of other organizations have made and regretted. With access to external expertise, they can avoid these unnecessary headaches.

Envisioning the Future: A Flexible Work Landscape

The future of work, as seen through the lens of these leaders, is unequivocally flexible.

Sheehan, Garrett, and LaRoche agree that the traditional office-bound work model is evolving. The COVID-19 pandemic has accelerated this transition, with many organizations discovering the feasibility and benefits of flexible work arrangements.

This shift is not a temporary response, but a long-term redefinition of how work integrates with life.

The insights paint a comprehensive picture of the evolving nature of work. The benefits of flexible work are clear, yet the challenges it poses require thoughtful leadership, open communication, and a commitment to culture-building.

As organizations navigate this new landscape, the lessons from Mass General Brigham, Fifth Third Bank, and ADK Consulting offer valuable guidance on embracing change while prioritizing the wellbeing and productivity of the workforce.

The future of work is flexible, and its successful implementation hinges on a holistic approach that considers the diverse needs of the modern employee.

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